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We appreciate your prompt payment. To pay your bill … SJW does not receive any part of the fee. As a result, this is an estimated bill. The meter read for your April bill was estimated as 560 for 60 units of water.If your meter read in June is 550, your estimated April bill will be recalculated with the meter read of 550 and the difference credited to your June bill. To pay your bill online, or sign up for automatic or recurring payments, use E-Bill Express. We’re happy to talk to our customers and to share information. Please have the following information available:San Jose Water's Customer Service Department is located at:Information on how to pay your bill automatically from your checking or savings account.A brief overview of the different elements of your bill.Information on how you can designate someone you know to receive a copy of any disconnection notice due to non-payment.Learn more about our policy for water shutoffs due to non-payment The San José Municipal Water System delivers clean and reliable drinking water to more than 100,000 people in San José. Today, we offer some of the lowest water rates in the San Francisco Bay Area while providing our customers with a San José Municipal Water System recommends that customers continue to use and drink tap water as usual. SJW will automatically deduct your water bill payment from your bank account approximately three working days after the payment due date. San José Municipal Water System (Muni Water) is owned and operated by the City of San José. The informal staff investigation recommends that San Jose Water credit customers about $2 million for the 2014-2016 time frame, and another $1.9 million for 1987-2013. To pay your bill by phone 24 hours a day, call (866) 551-5253. Your indoor usage may have increased from last year since more people are in their houses — students are doing distance learning, people are not travelling for work or pleasure, etc.Our Water Conservation services are on hold due to COVID-19 safety concerns.However, there are several ways you can make sure you are using water wisely:Because of estimated billing between March 17, 2020 and June 1, 2020, your usage recorded during that time on the bill included an estimation. Actual usage, however, can vary from last year for many reasons:With our meter readers back, we are capturing data on what is actually being used. We will calculate 4 CCF of water at the difference between the third and second tiers ($6.5545 - $4.9160 = $1.6385 x 4 CCF)) resulting in a one-time credit of $6.55 on your next bill. San Jose Water Makes Donation to San Jose Aspires. With appropriate health safety measures in … In the interim, you had received estimated bills that were based on your 2019 usage.But there are a few things that have changed since 2019. Have your account number and amount ready. Your last meter read was 500 on February 27, 2020. There are more than 230,000 meters within our service area. This requires our staff to be active in your community responding to these issues-----------------------------------------------------------------------------------------------------------------------------------------Under extraordinary circumstances, San Jose Water is allowed to estimate meter readings. This can cause an increase in outdoor irrigation for 2020.In addition, many of us are staying at home during the shelter-in-place orders. Rates maintain at the same level as Fiscal Year 2019-20. Browse the sections below to learn about convenient billing and payment options.Our focus now is to increase preventative actions to minimize the risk of exposure to COVID-19 in order to keep our customers, employees and communities healthy. If you have an online account, log in to pay your bill. Payment online using your own bank. If you add the four months together, however, there is a good chance that they equal what you would have normally been charged, but it is lopsided due to the estimate.In addition to the credit, we have also taken the following steps in support of our customers during this time:We believe it was the right decision in line with our core values and with local public health guidance at the time to ensure the protection of our employees, customers and the community.

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