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The names provided on the email were entered by the payer or your business at the time of the transaction.Please consider that the cardholder may have made a purchase for another person, either as a gift or for a family member.If you need assistance finding a payment please contact our Support team on 1300 763 256, you can also find the information reported to you when it was paid to your account on your settlement report.When a credit card payment is disputed, the Issuer may provide the payer with a temporary credit. Only the actual cardholder can authorise a payment; and In the meantime Ezidebit hit me with $10 without warning. Failed Payment fee. 3. It is important to therefore provide all supporting documentation and information when it is requested, as we have one chance to provide an adequate response.No, we will never do this without your approval. All businesses using a merchant facility must agree to comply with the Ezidebit does not determine the rules and regulations regarding chargebacks. However please note that if it is not approved the payment is likely to be unsuccessful or charged back again.If an agreement cannot be made, you may consider debt recovery and legal actions that can be taken. Minimum monthly fee (where applicable) 2. A $44 fee is applied to every payment that is charged back; this is a banking system handling fee and not a fee Ezidebit has the ability to waive. Ezidebit adds value to your payment processing by reducing the impact of chargebacks to your business. The following information will help you navigate the process.A dispute (or claim) is made by your customer (a payer). We recommend any fee incurred due to this action is included in the outstanding amount owed by the payer.The payment can be arranged with the payer to be processed again. The payment has been charged back by the account holders bank or the Card Issuer. Please see Ezidebit’s Financial Services guide for an explanation of its dishonour fees. The outstanding amount may include any fees incurred due to the actions of the payer.A $44 fee is applied to every payment that is charged back; this is a banking system handling fee and not a fee Ezidebit has the ability to waive. So payment bounced again. There is a set timeframe to respond to these requests (see below)4.Ezidebit notifies your business of the request via email5. Another $10. Only an authorised signatory on a bank account can authorise a payment.The customer name that is receiving the goods or services from your business, entered when the payment was created.Unique payment or payer identifiers in Ezidebit’s system.May have been entered at the time of payment creation or generated by software.Given to Ezidebit by the payer’s bank or card issuer and verified.Often generic advising that documentation is requested to show how the payment was authorised, and support that goods or services were provided. We don’t receive the cardholder name. Ezidebit offers all of your business payment needs in one easy place. It does make it harder for the payer to cancel the dispute with their bank if the issue is resolved.To ensure a fee is not incurred if the Issuer decides to chargeback the payment, please reply to our email advising you approve a refund. Alternatively, the payer may have queried the payment with the Card Issuer, not realising it would result in a dispute being sent.You can check with them that they gave correct bank or card details and can see the payment to your business on their statement.Hopefully this is an error when the card number was input and not the alternative which is someone else’s card was used knowingly.No, in most cases the Issuer’s decision is final and must be accepted by Ezidebit and the business that received the payment.

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