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They are great to deal with and also the same can be said for booking and voucher redemption at the partner hotels. Customer Service I called customer service and they told me to call the hotel and the hotel told me to call Travelzoo. Thanks to all of you who shared your horror stories and saved me from a travel nightmare. The said they didn't even use Travelzoo and the listing was fake.

I'm so sorry to hear you would like to cancel your trip.

When we got home we called Travel Zoo and asked to a partial credit to compensate us for our time (and the stress of worrying about where we were going to sleep!) Travelzoo's website is free to use and be a member. Not even 8 hours later the exact same trip dropped in price to 1195.00. This is the reason why I am writing this. Worst of all when I checked the same flight with the same hotel on the same days I would have saved over $400.00 and that's leaving in October! They have great offers and are very easy to use. I asked Travelzoo for a refund, since clearly something is wrong and Travelzoo is not backing up their service. I would like a refund in full so I may book direct. Beds comfy and bathroom a good size. Always first class. I've also dined at the finest restaurants in New York City and attended Broadway Shows and concerts in the area.

I use Travelzoo all the time, I have had many great breaks, meals and other offers. Not that this should matter, however it makes extracting MY money from them more difficult. We've always had great experiences with Travelzoo in the past. It is very important to Travelzoo that we provide all the necessary information so member's can make informed purchases.

Why they would list tickets that expire in two days and not put such disclosure in bold print, or in red font, is puzzling. A few days later we get an email saying Jetline office closed down including their phones. Time to find some lawyers. 27 Here at Travelzoo we created the Test Booking Center® to test all of the deals you see on our website. My most recent bad experience happened this week. Get buying tips about Travel Sites delivered to your inbox. Do not use this travel agency! I would definitely recommend Travelzoo … I asked to speak to a supervisor or management and was told that a note would be left for them to contact me the next day. So what gives. This could not be further from the truth!The complaint has been investigated and resolved to the customer's satisfaction. Apologized for my experience, said they would note my complaint for future reference when working with Fleetway Travel, but that Travelzoo couldn't make Fleetway Travel honor the promoted travel deal. If there are ever any additional costs above and beyond the price of a voucher (like taxes or resort fees) Travelzoo takes extra care to ensure that information is also provided on the deal page.

Which hotel/offer? Our Team is available Mon - Sun, 9am - 9pm ET. We look forward to hearing from you! So stay away everyone and take this as a warning to avoid this kind of business in future.We booked a $5000 trip to Greece through TravelZoo and their "partner" Jetline Holidays based in London. When this happened, I waited for a long time to have agent contacted me, practically passing our travel date. Travelzoo experience. See business transparency I've booked 4-5 star hotels in Hawaii, Puerto Rico, Costa Rica, Turks-and Caicos, Cuba, Barbados, Saint Lucia, Los Angelos and am looking forward to my trip to Paris.

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I will make sure they all know to never ever use them again! Immediately after I asked a bout trip insurance I was charged for my trip then told they don't offer trip insurance nor do they allow for cancelation or changes to reservations. Still waiting to hear from Travelzoo.

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