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How The COVID-19 Pandemic Is Fast-Tracking Digital Transformation In Companies. People + Work Connect was designed by CHROs from Accenture, Lincoln Financial Group, ServiceNow and Verizon — and Accenture built the platform. Analyze your current technology capabilities and your … About Accenture When it comes to determining what to offer customers, companies should invest in advanced, real-time analytics to inform decision-making. Please try logging in with your registered email address and password. Leaders must take immediate action to meet customer expectations in the post-crisis era.Here are three priorities for activating and supporting purposeful experiences:In addition, 46 percent of people who never worked from home previously now plan to work from home more often in the future.We anticipate that the crisis will fundamentally alter how companies engage with customers, setting the stage for unprecedented opportunities. The consulting firm Accenture has more than 500,000 employees worldwide. In times like these, our need for the basic necessities of life takes precedence. CPG companies will need to understand how their own consumers are reacting, and develop customized and personalized marketing strategies for each. Portions of the workforce that moved to work from home during the crisis will continue that arrangement, so companies should establish new work-at-home (WAH) standards, including types of laptops and Internet speed. Cancel Building real-time channel dashboards to continuously reevaluate and recalibrate channel investments can help companies keep ahead of demand and drive profitable growth. Supported by our new growth model, we have adopted an “anytime, anywhere” approach to how our people work and how we serve our clients. You can then update your LinkedIn sign-in connection through the Edit Profile section. Customer behavior is changing at a staggering pace, and digital adoption has become necessary for survival. There is already a separate, active Accenture Careers account with the same email address as your LinkedIn account email address. To seize these, companies should: Companies should determine which customer touchpoints demand greater investment and where decreased investment makes sense. Performance management and measurement should also be redefined to ensure customers receive end-to-end service.Companies are increasingly reevaluating their physical spaces for value and viability. Hiring for this new talent mix means that job profiles and recruiting will need to be adjusted. The days of one-size-fits-all marketing are over.Source: Accenture COVID-19 Consumer Research, conducted April 2–6. People are embracing technology more than ever to support all aspects and consequences of isolation. When Covid-19 hit, Harcus’s company, like most firms across the country, sent its office staff home. Industries Cancel

Now, however, COVID-19 fears are enforcing remote working, often in home environments that are not conducive to effective and productive working. Accenture COVID-19 Consumer Pulse, conducted April 2–6, 2020, N = 1,118 respondents … CPG brands will need to explore ways to connect locally – be it through highlighting local provenance, customizing for local needs or engaging in locally relevant ways.Source: Accenture COVID-19 Consumer Research, conducted March 19–25 and April 2–6The COVID-19 outbreak has slowed the pace and changed daily life for many consumers, and this is having a profound impact on the way we view personal hygiene, health and how we engage with our communities, friends and families. to connect, to be entertained, to learn, to be informed) remain the same, yet technology is changing the way it happens. Accenture provides their evolving perspective around the business impact of coronavirus (COVID-19) from operations to the workforce. Plug-and-Play adaptability and pricing flexibility from platforms providers can also speed the implementation of new capabilities.Senior Managing Director, Global Lead – Customer, Sales & ServiceSenior Managing Director, Europe Lead – Customer, Sales & ServiceManaging Director, Growth Markets Lead – Customer, Sales & ServiceSenior Managing Director, North America Lead – Customer, Sales & Service Supply chains have been tested. locally sourced, artisanal) and the way they shop (e.g. CPG companies can adapt to these changes by taking action to respond, reset and renew to be positioned even stronger for the future. There is already a separate, active Accenture Careers account with the same email address as your LinkedIn account email address. Food and medical security, financial security and personal safety were other leading priorities.The outbreak has pushed consumers out of their normal routines. When the pandemic eventually recedes, sales and service organizations will have to continue to accommodate new attitudes and behaviors.

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